Thank you for choosing our services. We would just like to take a moment to share with you how things work at Family TLC. Our services are confidential and no one at Family TLC will release your name or information about you or your counselling to anyone outside of Family TLC’s office without your informed, voluntary and written consent, except as outlined by law and in the Privacy and Practices Policy below. These exceptions include: 1) a client’s intention to end their life or to harm others, 2) a child suspected of being at risk or abused, 3) a court order to release a client’s file, 4) the reporting of a professional who has sexually abused a client.
Now that you have booked your first appointment, we consider you a Family TLC client. As you know through the intake process, you were matched with a therapist who works with Family TLC clients. All Family TLC clients have the benefit of a team approach which includes the therapists they are working with who are supervised by Sue Cook and Client Services.
Other therapists who see Family TLC clients have no access to your contact record, which includes your clinical notes, care plan and financial information. All professionals who work with Family TLC clients meet weekly for clinical support. The therapist that you are seeing may bring your case up for discussion anonymously. Your name, your children’s names and/or anyone you have discussed in your sessions with your therapist will not be provided to the team.
All professionals who work with Family TLC clients sign a confidentiality agreement and agree to keep all discussions about Family TLC clients confidential and private.
Client Services provides intake support, invoicing, administrative duties and provides follow-up services once you have complete your sessions with your therapist. Client services ensures administrative tasks are completed but does not access clinical information unless requested to do so by the client.
In the interest of protecting all Family TLC clients, all and any session notes will not be released for litigation purposes. I, the client, agree by signing this document that I will not issue a summons requiring the person(s) who conducted the initial intake, and/or the counselling, coaching and/or mediation to appear before a judge, arbitrator, or tribunal in proceedings against a family member, spouse or partner to disclose any information obtained from him or her.
Each counselling session has a set fee. Payment will be collected at the beginning of your appointment with cash, cheque, credit card or debit. Our cancellation policy is simple: we ask that you provide us with at least 2 business days’ notice if you need to cancel or reschedule an appointment to avoid a cancellation fee. With insufficient notice the session fee does apply.
Please Note the average session is 50 minutes in length however, with special request, the time may be extended if scheduling permits and you will be billed accordingly.
We encourage the following for all client relationships with Family TLC:
- A mutually respectful session between clients and their therapists
- An understanding of the importance of counselling and therapy
- The client’s own application of therapy learnings
- An understanding of all information on this website as purely educational and not therapeutic or clinical in nature
- The client’s understanding and responsibility of their own benefit coverage programs
If you need to contact us, please feel free to leave a message at any time on our confidential voice mail at (705) 300-6355. We will only be responding during business hours. If there is an emergency, please contact one of these 24-hour crisis services – the Mental Health Crisis Line at 728-5044 or Telecare Barrie at 726-7922.
At Family TLC, we communicate with our clients via email. We respect your privacy and will not share your personal email address with anyone else. By opting in and signing below, you agree to give Family TLC permission to communicate with you via email regarding appointments, customized care plan, bookkeeping and any letters or reports you request. You understand that email is not guaranteed to be private.
At Family TLC, if you are required to have your therapist appear in court, and is subpoenaed, you are responsible for paying the therapists hourly rate, and will be charged for their time spent at court.
By signing below, you are acknowledging that you have read and accepted the Information for Client form. You will receive an electronic copy for your records.