7 Step Guarantee
This is our commitment to you on how we will conduct our services.
7 Start your therapeutic treatment faster
You will never be put on a waitlist. 90% of our clients have their appointments booked within 7 days of the first contact. We are committed to providing you with an appointment at the earliest appropriate time to ensure you get help quickly.
6 Your time is respected
You will be in session with your therapist within15 minutes of your booked appointment. You will not be asked to wait longer because your time is important.
5 Services tailored to you
During the free intake process with Client Services, your concerns are identified in order to match you with the therapist that is the right fit. You can feel relaxed in your first session knowing the therapist is expertly selected based on your needs.
4 You will feel comfortable with a compassionate competent therapist
We are selective about the therapists that work with Family TLC. We ensure that the therapists have the experience and skills that are essential to helping you reach success. You will feel confident in knowing you are in good hands.
3 Family TLC will help you work towards your counselling goals
As you invest in yourself, Family TLC will take you through our processes to help you work towards long lasting results. We have a structure that assists you to stay on the path to improvement.
2 Your care plan gives you hope, relief and confidence
The Care Plan is your plan of action that you develop collaboratively with your therapist. We will work with you, to help you identify the changes you want to work towards.
1 Your privacy is protected
At Family TLC, we take the privacy of our clients very seriously. In addition to the security measures that we have in place, we will never confirm or deny anyone is a client with Family TLC or release any information without your expressed consent. You will feel secure in knowing everything is private and confidential.